Shipping policy
Effective October 23, 2026 · JOSEPHINE TRADING LLC
1. Shipping services & rates
These shipping terms are offered by JOSEPHINE TRADING LLC. All amounts are in U.S. dollars. The following services apply to the contiguous United States:
| Service | Estimated delivery | Shipping charge |
|---|---|---|
| Standard | 6-10 business days | FREE - no minimum order value |
| Expedited / 2-Day | 2-3 business days | $25 |
| Overnight | 1 business day | $40 |
2. Processing, cut-off & business days
Business days are Monday through Friday, excluding holidays. Weekend orders are handled on the next business day. Eligible expedited orders accepted before 12:00 noon Pacific Time on a business day are scheduled for same-day dispatch. Expedited orders accepted after the cut-off are scheduled for the next business day. Stock issues or other exceptions will be communicated by email.
The ranges above are estimates, not guaranteed arrival dates. Standard orders are handled during business days; we do not promise a separate fixed processing interval that is additional to the quoted estimate. Product-specific delays or pre-order dates, if any, will be disclosed before an order is accepted.
3. Confirmation & tracking
For an accepted order, we send an order acknowledgment and, following dispatch, a shipment email with tracking when available. Check your spam folder if an expected email is missing. Carrier tracking can take time to show the first scan.
4. Other U.S. destinations & international shipping
The table does not apply to Alaska, Hawaii, U.S. territories, military addresses or international destinations. Service availability, destination restrictions, charges and estimates for those addresses must be shown or confirmed before a purchase is accepted. International charges depend on the destination and service. Customs clearance may add time. Applicable import duties, VAT and other import fees are the recipient's responsibility unless expressly included in the final quote; fees paid directly to customs are handled under the relevant authority's rules.
5. Address changes, delays & delivery problems
Contact support@josephinetrading.store promptly if an address needs correction. Changes after dispatch depend on the carrier. For a delayed, missing, incorrectly delivered or damaged parcel, send your order number and a description; photographs can help document damage. We will investigate and explain the appropriate resolution. Do not assume a shipment is covered by an optional insurance product: none is currently offered by this site.
6. Order cancellation & your rights
Contact us as soon as possible to request cancellation before dispatch. If a shipment has already left, consult our returns policy. We will communicate a material fulfillment delay and address cancellation or refund requests as required by applicable consumer law. These terms do not restrict mandatory consumer rights.
7. Contact
support@josephinetrading.store
JOSEPHINE TRADING LLC
15035 FLORENTINE ST, SYLMAR, CA 91342, United States.