Returns & exchanges

Effective October 23, 2026 · JOSEPHINE TRADING LLC

1. Return window & condition

Request a return or exchange within 30 days of purchase. Eligible merchandise must be unused, unworn and unwashed, with tags attached and original packaging. Please retain your order confirmation or other proof of purchase.

2. Start a return

1. Email support@josephinetrading.store with your order number, item names, reason and preferred outcome: refund, exchange or store credit.
2. Wait for our return instructions, the correct destination and any prepaid label or fee information.
3. Pack the items securely, follow the supplied instructions and retain proof of shipment.

Our business mailing address is not automatically the return destination. Do not send a parcel to a brand owner's warehouse or external returns portal. Josephine Trading handles its own customer requests by email.

3. U.S. return options & charges

• Refund: an approved refund goes to the original payment method. If we supply a prepaid refund-return label, its cost is deducted from the refund; the usual label charge is $7-$12 and is disclosed before you use it.
• Exchange or store credit: eligible U.S. returns have no return-label fee. Exchanges depend on availability; any price difference is explained before completion. Store credit applies to Josephine Trading, not to another retailer's gift-card program.

Any original paid shipping is excluded from a change-of-mind merchandise refund unless applicable law requires otherwise. We do not apply return-label deductions to a confirmed error, damage or defect for which we are responsible.

4. Final-sale exclusions

Undergarments and products clearly identified as final sale, including designated sale-color items, are excluded from voluntary change-of-mind returns and exchanges. A promotional code alone does not make an otherwise eligible item final sale. Final-sale restrictions do not remove rights relating to faulty, incorrect or misdescribed goods, or any applicable statutory cancellation right.

5. Inspection & refunds

We inspect returned merchandise and email you the outcome. If an item does not meet the published requirements, we explain the reason and next steps. Approved refunds are initiated promptly after inspection; the payment provider or bank determines when the credit appears. This site currently accepts no payments, so there is no live online refund transaction in this version.

6. Large returns

A 20% restocking charge may apply to voluntary returns from an order exceeding $1,500 or where the merchandise return value exceeds $1,350. The same 20% charge may apply to an excessive-return pattern reaching $1,350 in returns over two months. We disclose any applicable charge before issuing return instructions; overlapping thresholds do not create multiple restocking charges. This charge does not apply to our confirmed errors, faulty goods or statutory withdrawals where such a deduction is prohibited.

7. International requests & mandatory rights

For an accepted international order, contact us for return instructions. Customers generally pay international change-of-mind return shipping. Import duties and taxes paid to customs are not refunded by us; seek any available recovery from the collecting authority. Statutory rights applicable to a destination take priority over conflicting voluntary-policy restrictions. If your local law provides a withdrawal right, notify support@josephinetrading.store with an unambiguous cancellation request and your order details. We will provide the applicable instructions and meet mandatory refund requirements.

8. Incorrect, damaged or defective items

Notify support promptly and include the order number, a description and photographs where helpful. Keep the packaging while the issue is reviewed. We will explain the remedy and arrange any return needed for our confirmed mistake or a covered defect.

9. Contact

JOSEPHINE TRADING LLC
support@josephinetrading.store
15035 FLORENTINE ST, SYLMAR, CA 91342, United States.